Pricing for nonprofits
Help Scout gives nonprofits and B Corps a 10% lifetime discount, rising to 100% for organizations whose core mission is human rights, environmental sustainability, or underrepresentation in tech. The free plan covers 5 users, one inbox, one Docs site, and 100 contacts per month.
Review for nonprofits
Help Scout is an email-first shared inbox with a Docs knowledge base nonprofits use for shared support inboxes, self-service help centers, and Beacon widgets with AI answers.
Every nonprofit gets at least ten percent lifetime; mission-aligned organizations can reach zero cost. Volunteer-friendly inboxes adopt fastest.
Typical nonprofit uses:
- Share one support inbox across volunteers.
- Publish help-center documentation.
- Answer on-site with Beacon and AI.
Pros:
- Every nonprofit gets ten percent lifetime.
- Mission-aligned organizations can reach $0.
Cons:
- Ten percent is modest against peers.
- AI Answers bill per resolution after trial.
FAQ about Help Scout for nonprofits
What is the Help Scout nonprofit discount?
Ten percent lifetime for nonprofits; up to 100% for mission-aligned organizations.
Which organizations qualify?
Registered nonprofits and certified B Corps with proof.
What are the free limits?
Five users, one inbox, one Docs site, and 100 contacts per month.
When is Help Scout a good fit?
For email-first volunteer support teams.
Alternatives to Help Scout
Find more tools with free options and discounts for nonprofits in Customer support
Freshdesk
Custom discount + free plan
Helpdesk ticketing with a custom nonprofit quote and free runway. Freshdesk offers registered nonprofits and NGOs custom-discounted ticketing, knowledge base, and automation through sales verification with documentation. The...